Privacy policy

Magyx ("we", "our", "us") operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase from us, or interact with our services.

This policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website, you consent to the collection, use, and disclosure of your personal data in accordance with this policy.

DATA CONTROLLER / DATA ORGANISATION
For the purposes of the PDPA, the organisation responsible for your personal data is:
Magyx
Email: hello@magyx.it
Address: 33A Pagoda Street, Singapore (059192)

PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:

Contact Information
Name, billing address, delivery address, email address, phone number.

Transaction Information
Purchase history, payment confirmation, order details, returns and exchanges.

Payment Information
Payment card data is processed securely by our payment providers and is not stored by us.

Account Information
Account login credentials, saved preferences and settings.

Device and Technical Information
IP address, browser type, device type, time zone, and cookies.

Usage Information
Information about how you interact with our website, such as pages viewed and products added to your cart.

Communications
Messages you send us via customer service or email.

HOW WE COLLECT YOUR DATA
We collect personal data directly from you when you place an order or contact us, automatically through cookies and similar technologies, and from service providers such as Shopify and payment processors.

HOW WE USE YOUR PERSONAL DATA
We may use your personal data for the following purposes: processing and fulfilling your orders, providing customer support, managing returns and refunds, delivering products and services, improving our website and customer experience, preventing fraud and ensuring security, and sending marketing communications (with your consent where required).

CONSENT AND PURPOSE LIMITATION (PDPA)
We will only collect, use, or disclose your personal data with your consent or where required or permitted by applicable law. We will use your personal data only for purposes that a reasonable person would consider appropriate in the circumstances.

DISCLOSURE OF PERSONAL DATA
We may disclose your personal data to trusted third parties, including Shopify (our e-commerce platform), payment processors, shipping and logistics partners, marketing and analytics providers, and fraud prevention services. These third parties are required to protect your personal data and use it only for authorised purposes.

INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred outside of Singapore (for example, to Shopify or other service providers). Where this occurs, we will ensure that the recipient provides a comparable level of protection to that required under the PDPA.

DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. When no longer needed, your personal data will be securely deleted or anonymised.

YOUR RIGHTS UNDER THE PDPA
Under the PDPA, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, and withdraw consent to the collection, use, or disclosure of your data (subject to legal or contractual restrictions). To exercise your rights, contact us at: hello@magyx.it

COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Some cookies are essential for the website to function. Others (such as analytics and marketing cookies) may be used with your consent. You can manage your cookie preferences through your browser settings or our cookie banner.

CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from minors.

THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page.

CONTACT / DATA PROTECTION OFFICER
For any questions about this Privacy Policy or how we handle your personal data, please contact:
Magyx
Email: hello@magyx.it
Address: 33A Pagoda Street, Singapore (059192)